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In April 2023, Fenny Mews and Stratford View Supported Living Services in Milton Keynes were subject to an Enter and View inspection, carried out by Milton Keynes Healthwatch. The visit – which aimed to explore the overall experience of the support provided by Precious – found that the service provided excellent examples of good practice in the delivery of care, as well as commending staff on their “caring and empowering ethos”
The following quotes are taken from the report, which can be found online in full:
“On the basis of our conversations and observations, Fenny Mews was found to be a bright, friendly and welcoming community of people living fulfilled and contented lives.”
“The residents we spoke to were very happy to be living at Fenny Mews and spoke very highly of their fellow residents and of all of the staff. The people we engaged with appeared to be supported by friendly, caring and competent staff who encourage and empower residents to be as independent as possible.”
“Healthwatch Milton Keynes would like to commend the team on its caring and empowering ethos and suggest that this service demonstrates excellent examples of good practice in the delivery of care to this particular client group.”
“Each resident has their own one-bedroom flat which contains a bedroom, living and dining area, kitchen, and bathroom. The people we spoke to were proud of the independence that having their own space provided them.”
“The staff team […] appear to be genuinely interested in the lives of those they support, demonstrating a good knowledge of resident’s wants and needs.“
“The personal interactions we observed were sensitive and caring and we saw many examples of the good rapport that staff have with the residents”
“Staff were seen at all times to respond with a kind, positive, or encouraging response.”
Healthwatch is an independent statutory body has the power to make sure decision-makers in the health and social care sector listen to feedback from the public and improve standards of care. Part of the Milton Keynes Healthwatch programme is to carry out “neter and view” visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement.
The Health and Social Care Act allows local Healthwatch authorised representatives to observe service delivery and talk to service users, their families, and carers. Enter and View visits can happen if people tell us there is a problem with a service but, equally, they can occur when services have a good reputation – so we can learn about and share examples of what they do well from the perspective of people who experience the service first-hand.
Ashleigh Calder, Operations Manager at Precious, commented, “We’re very pleased with the outcome of the enter and view visit carried out by Healthwatch. We’ve always been extremely proud of the support we offer – the team works very hard to create a supportive and caring environment that meets people’s needs. A huge well done to the team and thank you to everyone who shared their feedback.”