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Phoenix House

Residential Care
Manor Park, London

Phoenix House is a bespoke residential service that has been designed to support nine autistic adults, as well as adults with learning disabilities.

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Overview

Phoenix House is a bespoke residential service that has been designed to support eight autistic adults, as well as adults with learning disabilities.

Tailored support, bespoke accommodation

Phoenix House is an award-winning residential service in Manor Park, Newham, with eight self-contained flats for adults with high and complex support needs. Each flat has its own bedroom, bathroom, kitchen and living space, giving people the privacy of their own home while having the support they need around them.

There are also shared social and activity spaces and a courtyard, giving people opportunities to spend time with others, try new activities and get involved in everyday life. Having both private and shared spaces means people can choose how they spend their time and receive support that reflects their individual needs, preferences and communication style.

Phoenix House supports people with autism, learning disabilities, Prader-Willi syndrome, mental health needs and behaviours of concern. The team has experience supporting people who may need higher levels of staffing, structured routines, specialist communication support, environmental adaptations or input from different professionals.

Our Residential Model

Our residential provision is far removed from traditional models of support— with a focus on community integration, proactive development of independence and Individual Care Pathways.

Our qualified team members provide each person with the care and support that they need, 24 hours a day, 7 days a week – providing a safe, positive and stimulating environment. Services are carefully designed to meet the needs of the individuals who live there —adapting provision to meet individual need, whilst ensuring staffing structures and training are built around each person.

Our staff team

We are proud to have committed, proactive, and experienced teams supporting hundreds of people across the UK. Together, we put the needs of the people we support at the heart of everything that we do in order to provide consistent, high-quality care.

Our recruitment process is focussed on values, ensuring that we only employ people who believe in kindness, involvement, quality of life and progress. We provide ongoing training, support and mentoring to ensure that our team have the skills required to deliver high quality care.

Tiered Support

This service is part of our tiered support model, providing a complete Transition Care Pathway from Residential to Supported Living services on the same site. For people with complex needs, or those who struggle with change, this care pathway creates a balance between familiarity and what is new and decreases anxieties around change. This is proven to facilitate smoother and more successful transitions.

Our Clinical Support Team

In addition to our highly trained support teams, we also have a specialist in-house Clinical Support Team. The Clinical Support Team is a team of specialists from different disciplines, who work closely together to deliver additional support and expertise to the people we support at Precious.

By having an in-house team, we bring together professionals and practitioners from across different sectors to deliver person-centred, holistic care which focuses on the needs of the individual. With no need to apply and wait for support from external teams, we can provide this specialist support quickly and efficiently.

PBS

At Precious, we are committed to improving the support we provide by embedding Positive Behaviour Support (PBS) throughout the organisation. At its very core, PBS is about treating people with respect, putting their needs at the centre and enabling them to achieve the quality and enjoyment of life that everyone aspires to.

PBS takes a person-centred approach to identify which areas of support will be most helpful to each individual. This includes working closely with the people we support to make sure that their choices and goals are heard, respected and actioned.

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The Local Community

Set within the lively community of Manor Park, the service has easy access to local shops, restaurants, sports facilities, social groups, and health and educational services. The proximity to Central London offers plenty of opportunity for further access to activities and days out.

Our CQC Report

Referrals

We provide a rapid response to referrals and we will normally arrange a professional assessment within a few days of your call.

Our highly experienced team will carry out a full and detailed pre-admission assessment, free of charge and without obligation, prior to a placement being offered. This focuses on understanding the unique needs of each person and forms the basis of the their support plans if they move into the service.

Referrals and Placement Team
Tel no: 020 8826 4343
Mobile: 07550 188 004
Email: referrals@precious-homes.com

Make a Referral

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