Precious' Veryan Place Receives Good CQC Inspection Rating Skip to main content

Precious’ Veryan Place Receives Good CQC Inspection Rating

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Precious Homes is pleased to announce the outcome of the recent Care Quality Commission (CQC) inspection at Veryan Place, a residential service providing accommodation and support for autistic people and those with learning disabilities.  The inspection resulted in an overall Good rating, highlighting Precious’ commitment to delivering quality support.  

As the independent regulator of health and social care in England, CQC inspects and rates services based on five key questions: 1 Are they safe? 2. Are they effective? 3. Are they caring? 4. Are they responsive to people’s needs? 5. Are they well-led? Veryan Place was rated as Good in all categories.

The CQC’s “Right Support, Right Care, Right Culture” guidelines underscore the importance of ensuring respect, equality, dignity, choices, independence, and access to local communities for individuals with learning disabilities and autism. Veryan Place, managed by Precious, has consistently strived to uphold these standards, as evidenced by the recent inspection findings.

True to core values – kindness, involvement, progress and quality of life

Precious’ values and guiding principles of kindness, involvement, quality of life and progress shone through in all areas of the inspection report.

The report specifically noted that people were “supported by a team that are committed to providing them with a good quality of life”, that “people were supported to have maximum choice and control of their lives” and that “staff supported them in the least restrictive way possible and in their best interests”. The report referenced Veryan having the right balance between keeping people safe and encouraging independence, involving people in risk management, and knowing their rights. Crucially, it also noted that the team is “skilled in recognising signs when people experienced emotional distress and knew how to support people”.

The team at Veryan share celebratory cupcakes with some of the people that they support.

Enhancing quality of life

The report also highlights the skills, ethos and culture of the staff team at Veryan. Under the section “Right Culture”, the report states that “People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff”. Going on to highlight the culture of inclusion, diversity and equality, the report states that “People’s quality of life was enhanced by the service’s culture of transparency, respect, improvement, and inclusivity.”

Speaking about the inspection, Claire Croucher, Registered Manager at Veryan, commented: “I am known at Precious for my passionate approach to providing person centred care and desire to achieve good outcomes for the people supported at Veryan Place. It was lovely to read that the inspector had recognised and highlighted that passion and all our hard work in their report. I am so proud of my team on a daily basis, and incredibly proud of the culture we have developed at Veryan. I would like to say a huge thank you to my team for their dedication, commitment, and loyalty, and well done to all you on this wonderful achievement.”

A passion for quality care  

Founded in 1996, Precious has significant experience and expertise in supporting autistic people and people with learning disabilities. The company offers supported living and residential care at more than 40 locations, covering London, Birmingham, Dudley, Gloucester, Milton Keynes, and Torquay. Earlier this year, the company announced that it had recently invested significantly in a new senior team, with a new vision for the future, new values, and a renewed and unwavering focus on providing quality care.

Rory Passmore, CEO at Precious, commented: “We’re on a journey of continuous improvement and we remain resolute in our mission to provide excellent care and support. The “Good” rating from the CQC is a testament to the dedication and hard work of the team at Veryan Place, and the report itself provides extremely valuable feedback on where we are doing well, as well as areas of focus for the future. Well done and thank you to Claire and the team.”

The full report detailing the inspection findings is available on the CQC website

Veryan Place

Find out more about Veryan Place.