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Providing services and support for your loved one that you can trust

Providing services and support for your loved one that you can trust

We know that the choice and information regarding community support is vast, but can also be complicated and difficult to understand – and making the right choice for your loved one can be a huge worry. We are here to guide you through options available and through every step of your loved one’s support.

Providing Support to Families

Moving to a new service or experiencing a change in your loved one’s support provider can be an anxious time and our teams are on hand to offer advice, provide information and work with you every step of the way.

We understand and work hard to anticipate the many complex concerns and emotions and are set up to provide a range of support including:

  • Providing information and advice – support to signpost and navigate through information and resources available locally, including other agencies and providers in the community.
  • Comprehensive initial assessment of your family member to understand both aspiration and support needs.
  • Person-centred support and transition planning.
  • Matching team member profiles and skills to the needs/preferences of your family member.
  • Working through housing and service options – including adaptations around need.

Sue, mum of Trudy who lives with support at Treow House Supported Living service based in Houghton Regis, Central Bedfordshire, gives her account of her experience from a family member’s perspective of support of a loved one at Precious Homes.

Read Trudy's Mum's Story

Putting family members at the heart of all planning and development

You are the true experts when it comes to your loved ones – that’s why we put family members at the heart of all planning and development of support at Precious Homes.

Our team work in partnership with you to capture the unique qualities and needs of your loved one so that we can provide the very best care and support at each stage of their journey.

We place an important focus on working with you as equal partners to drive forward positive outcomes and regularly improve our service.

A personalised approach and 'Open House' Ethos

We take a personalised approach to communicating with families no matter how far away you may be.

For current family members this includes helping us interview, providing feedback on our support, getting involved in support reviews and attending regular meetings.

Our engagement also ranges from weekly updates via email of all successes, news, incidents and information as a planned and agreed process; through to daily chats and updates via the telephone. All at times that suit you.

Likewise, we encourage your concerns and worries to be voiced so that issues can be resolved efficiently and effectively. Our clear and robust complaints policy enhances this message.

We pride ourselves on our ‘open house’ ethos across our services, with family and friends ‘dropping in’ as they would at any person’s house.

Our BBQ’s and family and friend events are a big hit and provide the opportunity for you to network with other families, share ideas and get to know everyone linked to your loved one’s service better.

Thinking of making a referral?
Take a look at our Referral Process or call our Referrals and Placement Team on 07550 188 004

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