Find a service

Changes to our visitor policy – September 2020

21 Sep 2020

Visitor Policy

LAST UPDATED: 22nd September 2020 


It is with a heavy heart that we have taken the decision to restrict non-essential visits to Precious Homes services for the time being. 

Where Directors of Public Health have imposed local restrictions on visitors, we will be adhering to their guidance. The rest of our services will be accepting essential visitors only following the completion of a dynamic risk assessment.

This decision has not been an easy one. We are very aware of the potential impact on families and the people we support. However, as the R rate continues to rise in the UK, it is our responsibility to protect our staff teams and the people we support by limiting the likelihood of transmission within our services. 


Exceptional circumstances

We will continue to do all we can to accommodate visits in exceptional circumstances. In these cases, a dynamic risk assessment will consider the circumstances and needs of the individual service including both service users and staff, as well as the external COVID environment. 

Please note: Where Directors of Public Health have imposed local restrictions on visitors, we will be adhering to their guidance In these circumstances, we will do everything we can to facilitate maintaining contact between loved ones through alternative methods.


Our decision has been driven by: 

  • A genuine desire to protect the physical health and wellbeing of everyone at Precious Homes – including the people we support, staff teams, families and friends. 
  • An increase in R rates across the UK, which is now as high as 1.4 in some areas, plus increasing incidences of local lockdowns across the country.
  • Cases now doubling every week across the UK, a second wave expected to last up to six months and the UK’s Covid-19 alert level raised to four on Monday 21st September.
  • Government data showing an increase in positive coronavirus tests in care homes. 

Our first priority continues to be to reduce the risk of coronavirus (COVID-19) transmission in our homes and to ensure the health and safety of both support teams and the people we support.


Alternative means of contact 

While visits are restricted, alternative means of maintaining contact between service users and their loved ones will be clearly set out in support plans. 

Award Winning Provider