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Healthwatch Milton Keynes gives Fenny Mews glowing report 

13 Jul 2020

Healthwatch Milton Keynes logoThe Healthwatch team in Milton Keynes have issued an exemplary report following a pre-lockdown “Enter and View” visit to Fenny Mews, our supported living plus service in Bletchley.

The Healthwatch programme carries out visits to health and social care services to find out how they are being run and make recommendations on areas for improvement. The purpose of the visit was to engage with people who live in Learning Disability Homes, like those provided by Precious Homes, to find out how they are being supported to live happy and fulfilled lives with as much independence as possible. 

As part of the process, the Healthwatch team observed service delivery and talked to service users,  and support staff at the service. After receiving an outstanding CQC report earlier this year, the team at Fenny Mews is delighted to have received further recognition for their hard work. 

Describing Fenny as “a remarkable setting”, Tracy Keech, Deputy CEO at Milton Keynes Healthwatch, commented: 

On the basis of our conversations and observations, Fenny Mews was found to be a bright, friendly and welcoming community of people living fulfilled and contented lives. The residents we spoke to were very happy to be living at Fenny Mews and spoke very highly of their fellow residents and of all of the staff. The people we engaged with appeared to be supported by friendly, caring and competent staff who encourage and empower residents to be as independent as possible.

The report, which has been recently published in full on the Healthwatch website, also stated: 

Healthwatch Milton Keynes would commend Fenny Mews on its caring and empowering ethos and suggest that this service demonstrates excellent examples of good practice in the delivery of care to this particular client group.


The following excerpts from the report also highlight some of the positives they found on their visit:

Environment and activities 

“We saw and heard lots of evidence that the people living at this Home lead busy lives and are involved in a wide variety of activities and placements throughout the week. The staff team make sure that every opportunity is used to provide education and information to help promote independence, choice, and control.” 

Personalised support 

“The pairing of a key worker and a resident is a highly personalised process and we heard how this helps people develop their social skills and their confidence. When we asked one person how they chose their key worker, they confided that before they moved to Fenny Mews, they had been depressed and tended to dwell on the bad things. With support from their key worker, utilising the Positive Behaviour Support and other person-centred training that all Fenny Mews staff undertake, this person described how they were now able to refocus their thinking away from the negative and focus on the good things and the successes.”

“Another person told us they liked that their key worker spoke their language and was able to talk with their family with them. Because of this, the key worker was able to accompany this person to visit family which ensures that family relationships are maintained.”

Encouraging independence 

“Staff actively work with residents to grow their confidence and develop independence, this can take many months in some cases, and the staff pride in peoples’ achievements is palpable.” 

Staff feedback

“The staff team at Fenny Mews appear to be genuinely interested in the lives of those they support, demonstrating a good knowledge of residents wants and needs. The personal interactions we observed were sensitive and caring and we saw examples of the good rapport that staff have with the people living here.”

Congratulations to the team at Fenny for yet another positive report!

Award Winning Provider