Fenny Mews and Stratford View Achieve Outstanding CQC Rating
23 Mar 2020
Huge congratulations to the team at Fenny Mews and Stratford VIew, who achieved the overall rating of Outstanding in their recent CQC inspection. The glowing report highlighted some of the fantastic initiatives in place at the Supported Living services, which are based in Milton Keynes.
Speaking about the inspection, Ashleigh Calder, Registered Manager of the services, commented:
“I am honestly the proudest and happiest manager ever. I have watched the staff team grow from a very small group of 8 to now almost 80 in the last two and a half years, we have some of the most passionate support workers I have ever come across. Together we have been through some very difficult times but have all stuck together and persevered, the whole team are dedicated and go above and beyond to support the residents across Fenny Mews, Stratford View, Vellan, Thorncliffe and Oldbrook. They have helped the people we support to achieve some amazing outcomes and have really made a difference to their lives. I am so glad that all our hard work has been recognised and the team definitely deserve the rating as they are all outstanding people. We are all bursting with happiness and cannot wait to go out and celebrate our achievement as a group!”
From start to finish, the inspection report praises the staff, relationships with the people they support and the robust and thorough approach to quality management. Crucially, the people living at Fenny and Stratford were reported as being safe, happy and well cared for, with their social, cultural, medical and personal needs and preferences extremely well catered to.
Mitesh Dhanak, Founder of Precious Homes, commented:
“I am absolutely blown away by the hard work and commitment of the entire team at Fenny Mews and Stratford View. You’ve all done a fantastic job of creating an inclusive, stimulating and supportive environment which has been recognised by CQC and – very importantly – by the people we support and their families. I’d like to say a huge thank you and well done to you all. Keep up the fantastic work.”
We’ve pulled together a small selection of the fantastic feedback from within the report:
“Fenny Mews and Stratford View was led by a dedicated management team and staff who were passionate about the people they supported. The culture and ethos within the service was that of transparency, inclusivity and empowerment. The governance of the service was robust, and quality outcomes were kept under continual review by the registered manager and a dedicated team of staff in order to drive improvement.”
“People received outstanding care and support from staff who were dedicated to providing exceptional quality outcomes for people. Staff supported people to maximise their potential by having a collaborative and supportive approach. This enabled people to work towards the attainment of their individual goals and personal aspirations.”
“People’s support was extremely personalised and responsive, staff were highly committed to enabling people to maximise their potential, to gain experiences and achieve the best possible outcomes for themselves. This was achieved by staff working in partnership with people and external stakeholders.”
”People’s achievements were celebrated by themselves and others by sharing with each other within a group setting, what their personal goals were and how they had achieved them. People’s successes and achievements were recorded within a ‘scrapbook’ and were outlined in ‘my journey’, using photographs, clip art and words. For example, people achieving the brushing of their own teeth, or the baking of a cake, or taking part in a group within the community.”
“A family member wrote to CQC about their relative and their keyworker’s relationship. They wrote “[Keyworker] knows exactly when to support [relative] and when to encourage [their] independence. And shows 100% commitment to providing the best possible care and support for [relative]. [Relative] trusts them implicitly and knows that [keyworker] will help [them] to make important decisions.”
“The registered manager had an open-door policy, to support this they had introduced ‘Funky Fridays’. This provided an opportunity for people and staff to speak with a member of the management team about any concerns or worries they had before the end of the working week. The idea being to reduce potential worries over the weekend period, to enhance people’s quality of life.”
“People using the service, family members, staff, health and social care professionals all spoke very highly of the service, the registered manager and staff. Their comments reflected the commitment of all staff to provide high-quality care through an inclusive approach, that encouraged people to identify and aspire to their individual goals and aspirations.”